Since its opening in December, One Holland Village has become a haven for animal enthusiasts, offering the unique experience of bringing pets indoors to dine and shop. However, recent investigations by CNA have shed light on a concerning issue: diners discovering pet fur in their meals, raising questions about cleanliness standards.
F&B establishment Surrey Hills Grocer responded to these concerns, emphasizing their commitment to maintaining hygiene. Founder and CEO Pang Gek Teng highlighted the rigorous cleaning practices at their One Holland Village outlet, surpassing industry norms with frequent deep-cleaning routines. Additionally, the inclusion of air purifiers and fans aims to mitigate any potential allergens or pet-related odors.
Similarly, The Plain Meredith cafe has taken proactive measures by installing HEPA-grade purifiers equipped with pet filters. Owner Beh Huat Jin affirmed their dedication to cleanliness, ensuring prompt removal of loose fur after each guest’s departure. Plans to introduce specialized sanitizing products for pets further underscore their commitment to hygiene.
Despite the absence of direct complaints regarding cleanliness, both establishments recognize the importance of maintaining a pristine environment. Mr. Beh emphasized the inclusivity of their clientele, acknowledging the presence of non-pet owners among their patrons.
Interviews with pet owners revealed a sense of understanding and empathy toward the challenges faced by pet-friendly eateries. While acknowledging the possibility of encountering pet hair in their meals, they expressed a willingness to accept it as part of the experience. Suggestions to opt for pet-free establishments were offered to concerned individuals.
Visitors praised One Holland Village for its overall cleanliness, despite the bustling presence of pets. Measures such as designated pet relief areas contribute to the mall’s well-maintained ambiance. Ms. Tan, a dog owner, highlighted the importance of proactive measures such as using diapers to prevent accidents indoors.
Reflecting on the management of a pet-welcoming retail space, Ms. Deborah Tan of Far East Organization acknowledged the learning curve involved. Responsible pet ownership, coupled with prompt cleanup efforts, is emphasized to ensure a pleasant environment for all visitors.
As the mall continues to evolve, visitors like Ms. Chen and her canine companion Rosie eagerly anticipate future visits. Unique experiences, such as shopping at the pet-friendly Watson’s outlet, add to the appeal of One Holland Village, promising memorable outings for both pets and their owners.
